TOOTHBRUSH APARTMENTS - BOOKING TERMS AND CONDITIONS
1. DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
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Agent (We/Our/Us) |
Toothbrush Apartments Ltd (Company No. 11419205) whose registered office address is Flat D, 28 Fonnereau Road, Ipswich, England, IP1 3JP. |
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Amendment Fee |
a fee of £25 payable in the event that we allow you to amend your Booking. |
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Arrival Date |
the date (and time) on which your Booking will begin and the Property will be made available to you. |
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Balance Due Date |
14 days before your Arrival Date. |
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Booking |
the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date. |
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Booking Confirmation |
the written acceptance of the Booking Reservation which may include more information such as details around arrival and departure, directions, Property Rules etc. |
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Booking Deposit |
25% of the total Booking Price, required at our request, to secure the Property. |
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Booking Price |
the total price as charged to you for the Booking, including the Booking Deposit and any additional charges as set out on the Website or otherwise notified to you when making a Booking. |
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Booking Reservation |
your request to book a Property. |
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Business Day |
a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business. |
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Business Hours |
08:00 to 18:00 on any Business Day. |
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Callout Fee |
as detailed on our Website and charged in accordance with clause 4.7. |
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Cancellation Fee |
a fee of £25 charged in accordance with clause 8.3. |
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Contact Details |
the details found on the Contact Us page of our Website at www.toothbrushapartments.co.uk/contact-us/ |
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Departure Date |
the date (and time) on which your Booking will end and you must vacate the Property. |
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Electric Vehicle Policy |
our policy for electric vehicle charging as made available on our Website. |
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Events Outside of the parties Control |
as defined in clause 10. |
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Group |
The named individuals attending the Property during Booking, including the Lead Guest. Where only the Lead Guest is named to be attending the Property, this definition shall be the same as for the “Lead Guest”. |
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Invoice Due Date |
the date by which subsequent payments are required for Bookings of over 28 nights, set out in the invoice provided by us. |
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Late Payment Fee |
a fee of £40 payable in the event of late payment in accordance with clauses 6.4 and 6.5. |
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Lead Guest |
the named individual attending the Property and whose details have been provided in the Booking Reservation, or are notified during the Booking under clause 2.18. For the avoidance of doubt the Booker can also be the Lead Guest. |
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Owner |
the registered owner(s) of the Property provided for letting purposes via the Agent. |
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Owner's Representatives |
representatives of the Owner including but not limited to housekeepers and caretakers. |
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Property |
the property provided for short term accommodation purposes, details of which have been made available on the Website. |
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Property Rules |
specific restrictions applicable to a Property as detailed on the Website. |
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Security Deposit |
a refundable (subject to clause 4.6 of these Terms and Conditions) deposit due prior to your Arrival Date and held throughout the duration of the Booking in case damage is caused to the Property. |
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Terms |
the terms and conditions on which your Booking is supplied to you, being this agreement and any other documentation referred to in it. |
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Website |
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Booker |
the person (entity or individual) who makes the Booking Reservation. |
1.2 When we use the words "writing" or "written" in these Terms, this will include email but does not include fax or any messaging service or platform.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1.4 If any of these Terms conflict with any term contained within the Booking Reservation, the Booking Confirmation, or the Property Rules, these Terms will take priority.
2. OUR CONTRACT WITH YOU
2.1 These are the Terms on which we provide the Booking, and the Owner supplies the Property to the Group for the duration of your Booking.
2.2 We act as agent for and on behalf of the Owner to provide your Booking.
2.3 In making the Booking Reservation you understand and accept that we do not hold any ownership in the properties listed on our Website, including the Property, but act as an agent for the Owner of the Property.
2.4 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) and within these Terms are complete and accurate before you submit the Booking Reservation.
2.5 Once you submit a Booking Reservation to us and pay the Booking Deposit or Booking Price, as appropriate, we will send you a Booking Confirmation.
2.6 If you have booked the Property through an online travel agent, the agent may have different terms which will also apply. Please ensure you are familiar with both the online travel agent’s terms and our Terms and Property Rules. Where our Terms and the terms of the online travel agent conflict, the online travel agent’s terms will take priority. Please note that where you have paid an online travel agent, no payment is due under these Terms unless charges for extras are applicable.
2.7 These Terms will become binding once we issue you with the Booking Confirmation. If you have booked through an online travel agent, their reservation system may automatically generate a booking summary to be emailed to you. This does not form a contract between us. These Terms become binding once you receive our Booking Confirmation.
2.8 The Property is only the property as detailed in the Booking Confirmation and cannot be changed to another property without agreement from the Owner, confirmed to you in writing by us as Agent, and subject to an Amendment Fee.
2.9 We reserve the right to cancel Bookings we no longer wish to take no later than 7 days prior to the Arrival Date, and any Bookings that are cancelled within this time will be refunded any monies paid to date in full, as detailed in the Booking Confirmation.
2.10 The maximum number of people who can stay in the Property will be notified to you on the Website and be reflected in the Booking Price. You guarantee that you will not exceed that number. Visitors are welcome during the day subject to our prior agreement. Overnight visitors are not permitted. Additional temporary beds (including airbeds and camp beds), tents, caravans, and camper vans are not permitted on site.
2.11 You agree that neither you nor the Group shall not arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you. We reserve the right to make an additional charge in the event that the Group have not left the Property by the agreed Departure Date. You and the Lead Guest:
2.11.1 are responsible for ensuring the Group have left the Property on the Departure Date;
2.11.2 shall use best endeavours to ensure the Group have left the Property by such date; and
2.11.3 shall do so at your or the Lead Guest’s own costs.
2.12 You hereby indemnify us for any costs incurred by us in order to remove any persons from the Property during a Booking or after the Departure Date, including any member of the Group.
2.13 Any illustrations, photographs and other imagery displayed are for illustrative purposes only and are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
2.14 You shall undertake such due diligence or vetting process of the Lead Guest and /or any other member of the Group as requested by us.
2.15 You confirm that both you and the Lead Guest are over the age of 21.
2.16 We require the names of all members of the Group at the time of making the Booking Reservation. The Booking Price is dependent on the number of members in the Group. We reserve the right to ask additional persons who are not part of the agreed Group to leave the Property immediately.
2.17 If you wish to make a Booking Reservation on behalf of a corporation and intend on varying the members of the Group throughout the Booking, please contact us to discuss these arrangements. We will confirm any specific terms in writing prior to the arrival date.
2.18 Where the Lead Guest or any other members of the Group (or their details) change throughout a Booking, you and the Lead Guest shall ensure that we are informed immediately of the change and such details of the change as requested by us.
2.19 Children under the age of 8 are not permitted as part of the Group without prior agreement by us.
2.20 We reserve the right to request ID for any of the Group, on arrival to check against the Booking information. If the Lead Guest does not attend the Booking, you must notify us of a member of the Group to be our point of contact prior to arrival.
2.21 You are liable for the acts and/or omissions of your Group and any other individuals or animals attending the Property whether permitted by us or not.
2.22 The Property is provided for holiday use only for the specified period as detailed in your Booking Confirmation. You must not occupy the Property for any business use or as your principal home.
2.23 The Group shall occupy the Property as a licensee and no relationship of landlord and tenant is created between the Group and the Owner by this licence. The Group acknowledge and accept that the Group shall not be entitled to a tenancy or to an assured shorthold or assured tenancy or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure either during the Booking or when the agreed Booking ends.
2.24 The Owner retains exclusive control, possession and management of the Property and the Group have no right to exclude the Owner and/or Owner’s Representatives, as licensor, from the Property.
2.25 The licence to occupy granted by this agreement is personal to the Group and is not assignable or transferrable to anyone else.
3. CHANGES TO BOOKING OR TERMS
3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in how we accept payment from you;
3.1.2 changes in relevant laws and regulatory requirements; or
3.1.3 if we have a valid commercial reason to do so.
3.2 If we revise these Terms under clause 3.1, we will give you at least 14 days’ written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than 14 days before the date of the change.
3.3 If you wish to change the dates of your Booking or amend your Booking in anyway, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price. We reserve the right to charge an Amendment Fee for changes made to the Booking.
4. ENJOYING THE PROPERTY
4.1 We will allow access to the Property for you and the Group for the period set out in the Booking Confirmation, subject to payment of the Booking Price.
4.2 Arrival and departure information (including times) will be provided to you in advance of the Arrival Date. You will be responsible for relaying this information to the Group. Meet and greet check-ins must be arranged in advance. Early or late check-in times are subject to availability and an additional charge. Late check-out times are also subject to availability and an additional charge.
4.3 Access to the Property is subject to adherence to these Terms and the Property Rules.
4.4 You and the Group are encouraged to enjoy the Property and grounds. Your use and enjoyment of the Property and grounds must be solely in accordance with these Terms, the Property Rules and/or any signage or instructions given to you by us. You hereby acknowledge that your and the Group’s enjoyment of the Property and grounds is at your own risk.
4.5 We will make every effort to make the Property available to you on time. However, there may be delays due to an Event Outside of the Parties Control. See clause 10 for our responsibilities when an Event Outside of the Parties Control happens.
4.6 You and the Group shall take proper care of the Property and its contents during your Booking and may lose your Security Deposit and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date, including the non-return of keys and/or parking permits and fobs.
4.7 In the event that we are required to attend the Property, or any other locations as a result, in order to resolve an issue or damaged caused by you or the Group, we reserve the right to charge a Callout Fee. Such events include, but are not limited to, being unable to access the Property due to lost keys, damage caused by misuse of an appliance and use of your own faulty appliance.
4.8 We reserve the right to charge an additional fee for utility use that we deem excessive.
4.9 Any Property Rules provided to you via the Website are incorporated into these Terms and breach of any of the Property Rules will be treated as a breach that entitles us to cancel the Booking. Any breach of these Terms or the Property Rules will be subject to a charge equivalent to the value of any costs incurred, and consequential losses. At our discretion, we may request the Group’s immediate departure from the Property without refund.
4.10 Keys will be provided to the Lead Guest on the Arrival Date. If you lose or damage a set of keys, we will invoice you the cost of the replacement keys and/or replacing the lock. Failure to return the keys before or on the Departure Date will result in further charges.
4.11 You and the Group are responsible for your own personal property and for ensuring that the Property is securely locked when not occupied during the duration of the Booking and upon departure.
4.12 No smoking or vaping is permitted in the Property including balconies, common areas and buildings. A member of the Group may smoke or vape in the designated external areas where provided, but they must be respectful towards their surroundings and dispose of cigarettes safely in appropriate containers. If it is evident that smoking or vaping has occurred within the Property during your Booking, the Group will be asked to vacate the Property immediately and you will be liable for any costs incurred for deep cleaning, redecorating, and cancelling all or part of any subsequent bookings if the Property has been rendered uninhabitable. If a member of the Group smoke or vape outside during their stay in a manner which is at our discretion unacceptable, for example by littering, you will be liable for any costs incurred, including but not limited to the cost of any clean-up.
4.13 No naked flames, bonfires, firepits, fireworks, portable or disposable barbeques, or any type of sky lanterns are permitted in or around the Property.
4.14 Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed and we will not be liable for any form of compensation or expenses claimed by you or the Group in respect of the provision or quality of internet connectivity.
4.15 If you or the Group wish to have a third party to provide services on the Property premises, this will only be allowed where we have provided written approval of such third parties ahead of the Arrival Date, or where we have an existing relationship with the third party and have promoted their services on our Website. Any third party will be bound by the Property Rules and must carry suitable levels of insurance. Please contact us using the Contact Details to discuss any such third party.
4.16 Any recommendations made by us are our personal recommendations only and do not guarantee any level of service or quality.
4.17 Upon the Group’s arrival, please notify us of any defects within the first 24 hours. Thereafter you and the Group will be deemed to have accepted the condition of the Property and may be held responsible for any damage discovered at a later date.
4.18 It is your sole responsibility to ensure that the Property is suitable for you and the Group’s needs.
4.19 Please respect the surrounding properties and area during your stay. You and the Group must also comply with any applicable laws and rules throughout your Booking, including but not limited to The Countryside Code.
4.20 You are responsible for ensuring the compliance of the whole Group with these Terms, the Property Rules, any signage or instructions. Children and pets must be supervised within the Property’s grounds at all times.
4.21 You acknowledge and accept that no parties are permitted at the Property and any music must be kept at a respectful level. Quiet hours are stated within the House Rules.
4.22 The Group are not permitted to move any fittings or furniture around or between the Properties without our express permission.
4.23 No drones, meaning remotely piloted or autonomous aerial vehicles of any size, are permitted to be flown from, or in the vicinity of, the Properties.
4.24 The Group are not permitted to use a portable domestic charger (also known as a ‘granny charger’) to charge electric vehicles from a socket at the Property. The Electric Vehicle Policy applies.
4.25 We reserve the right to request the Group’s immediate departure without refund where the Group have, in our discretion, acted unreasonably, illegally, immorally, or in a manner which may impair the enjoyment, comfort or health of others or causes, or is likely to cause, damage to property.
4.26 We, the Owner, and the Owner's Representatives, reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
4.27 All belongings and vehicles are left at the Property at the Group’s own risk. Please ensure all belongings are removed by the Departure Date as the return of any lost property cannot be guaranteed and will incur charges.
5. PETS
5.1 Only registered assistance animals are permitted to stay in the Property subject to prior agreement. All other pets are not permitted unless otherwise agreed in advance.
5.2 Where pets that are not permitted but have been brought by the Group for the Booking, we reserve the right to request immediate departure and/or charge for any damage caused and deep cleaning required as a result.
5.3 We are not liable for any allergies that are affected as a result of registered assistance animals and/or pets present in previous occupancy.
6. PRICE AND PAYMENT
6.1 The Booking Price will be set out on the Website, at the time of submitting your Booking Reservation and as detailed in your Booking Confirmation. The Booking Price quoted will be valid for 72 hours, after which point it is subject to change.
6.2 All payments may be made by BACS transfer (please use your surname and booking number as the reference on all BACS payments), debit card or credit card. BACS transfers from outside the UK may be subject to an additional administration fee and/or bank charges. We reserve the right to charge an additional card processing charge for businesses and organisations. We also reserve the right to charge an additional card processing charge for debit and credit cards from outside the UK. We do not accept payments by cheque or cash.
6.3 Where the duration of your Booking is for 28 nights or less, you may be required to pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The outstanding balance of the Booking Price must be paid by the Balance Due Date.
6.4 Where the duration of your Booking is for more than 28 nights, you may be required to pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance for the first 28 nights must be paid by the Balance Due Date. You will be invoiced for the remaining duration in minimum 4-weekly invoices. Payment of these invoices is due by the Invoice Due Date. We reserve the right to charge a Late Payment Fee where payment is not received.
6.5 We will notify you before the Balance Due Date that payment is due. If payment is not received, we will try and contact you. If we cannot contact you or you do not make any payment due to us by the Balance Due Date for payment, we reserve the right to charge a Late Payment Fee and/or cancel the Booking.
7. AGENT’S AND OWNER’S LIABILITY TO YOU
7.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit any liability which cannot be excluded or limited by law.
7.2 If we, or the Owner, fail to comply with these Terms, we, or the Owner, are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We, or the Owner, are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we, or the Owner, are not responsible for any transport and/or alternative accommodation costs.
7.3 We, and the Owner, only supply the Property for domestic and private use. You agree that neither you nor the Group shall use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.4 We, and the Owner, do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles, howsoever caused.
8. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1 We strongly recommend that you take an appropriate travel insurance policy before placing your Booking Reservation.
8.2 You may cancel a Booking by contacting us using the Contact Details.
8.3 A Cancellation Fee of £25 per Property will be charged if you cancel your Booking.
8.4 We operate a rolling 14 day cancellation process. Your liability for the Booking Price will be dependent on the time at which you cancel the Booking. Your liability will not exceed the total Booking Price plus the Cancellation Fee.
Cancellation prior to the Arrival Date of your Booking
8.5 Your liability for the Booking Price where cancellation occurs prior to the Arrival Date is dependent on the period of notice that you give us, as set out below:
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Number of days before Arrival Date that notification of cancellation is received. |
Number of days of the total Booking Price you will be liable for: |
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14 days or more |
The Cancellation Fee only. |
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13 days |
1 day |
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12 days |
2 days |
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11 days |
3 days |
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10 days |
4 days |
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9 days |
5 days |
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8 days |
6 days |
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7 days |
7 days |
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6 days |
8 days |
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5 days |
9 days |
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4 days |
10 days |
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3 days |
11 days |
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2 days |
12 days |
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1 day |
13 days |
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On the Arrival Date |
The total Booking Price. |
Please note that you will be liable for the lower of (a) the proportion of the Booking Price set out in the table above or (b) the total Booking Price. The Cancellation Fee is applicable in all circumstances and is in addition to the amount set out above.
Example: If you cancel your Booking 2 days before the Arrival Date, and the duration of your Booking is 5 days, you will be liable for the total Booking Price (plus Cancellation Fee). You will not be liable for the equivalent of 14 days.
Cancellation during your Booking
8.6 If you cancel during the Booking, you will be liable for:
8.6.1 the proportion of the Booking Price equivalent to the next 14 days of your Booking or the total Booking Price (whichever is the lower); and
8.6.2 a Cancellation Fee in all circumstances.
Example: Where the Booking is for 20 days and is cancelled on day 2, you will be liable for the Booking Price equivalent to 14 days of your Booking plus the Cancellation Fee.
Example: Where the Booking is for 20 days and is cancelled on day 10, you will be liable for the total Booking Price plus the Cancellation Fee.
8.7 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
8.8 If you are benefiting from any form of long term discount and cancel during your Booking, we reserve the right to disapply this discount and request payment of the difference.
8.9 If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property, we may be able to offer you a refund. The amount we refund you may be partial and subject to the cost of the replacement booking and any non-refundable fees.
8.10 Any refunds may take up to 5 Business Days to be processed from the point of agreement.
8.11 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to Covid19, and any other endemic disease), this will be treated as a cancellation by you.
8.12 If you or the Group fail to arrive at the Property on the Arrival Date for your Booking this will be regarded as a cancellation and the above cancellation process will apply. For example; self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.
8.13 We must receive your notification of cancellation by 10am for that day to be included in the cancellation period. If received after 10am the cancellation period begins the following day.
9. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
9.1 We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
9.2 If we have to cancel a Booking under clause 9.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
9.3 We may cancel your Booking at any time with immediate effect by giving you written notice if you:
9.3.1 do not pay us when you are supposed to; or
9.3.2 break the contract in any other material way, including but not limited to any of the terms of clause 4 or the Property Rules.
Our cancellation policy (Clause 8) will apply if we cancel the contract under clause 9.3.2.
10. EVENTS OUTSIDE OF THE PARTIES CONTROL
10.1 Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
10.2 An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption.
10.3 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
10.4 Should any event or circumstance beyond our reasonable control occur which means the Property cannot be provided to you, we will let you know as soon as possible so that either party may terminate the agreement.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 We will use the personal information you provide to us to:
11.1.1 provide your Booking;
11.1.2 process your payment for your Booking;
11.1.3 process identity checks where necessary; and,
11.1.4 inform you about similar products or services that we provide, where you have permitted us to. You may stop receiving these at any time by contacting us.
11.2 All data you provide to us will be treated in accordance with our Privacy Policy available here: www.toothbrushapartments.co.uk/privacy-policy/.
12. OTHER IMPORTANT TERMS
12.1 Reference to obligations or liability owed by you under this Agreement shall also be owed by the Lead Guest. You agree to use best endeavours to assist us with respect to any enforcement action, claim or other recourse against the Lead Guest or a member of the Group.
12.2 We may transfer our rights and obligations under these Terms to another individual, but this will not affect your rights or our obligations under these Terms.
12.3 Except for you and us, no other person shall have any rights to enforce any of these Terms.
12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you (or if we delay in doing so) that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.6 These Terms are governed by English law. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Version 2.1 - 12 October 2023
SCHEDULE OF CHARGES:
CHECK IN & CHECK OUT CHARGES
You will have access to the apartment (at a time to be agreed) from 3pm on the arrival day, and will vacate the apartment by 10am on the departure date.
Complimentary meet and greet check-ins are by prior appointment between 3.00pm and 8pm.
Late or early check-ins are subject to availability and charge: £20/hr between 8.00 pm and 10pm. £100 after 10pm.
Late check outs are subject to availability and charge - please enquire.
CALLOUT CHARGES
In the event that we are required to attend the property, or any other location as a result, in order to resolve an issue outside of our responsibility (including but not limited to; lost keys/locking yourself out, tripping the electrical supply through misuse of an appliance or use of own faulty appliance), you will be liable for a callout charge, and/or ongoing charges, for time taken to resolve the issue, whatever it may be and howsoever caused. These charges do not include any other costs (such as materials) incurred. Travel time is included in the charge calculation. Charges are as follows:
Rate 1. £50 upto first hour, £50/hour thereafter (charged in 15 min increments)
Mon-Thur 8am-6pm and Fri 8am-3pm
Rate 2. £100 upto first hour, £100/hour thereafter (charged in 15 min increments)
Mon-Thur 6pm-8am and Fri 3pm-12am
Sat/Sun/Public Holidays all day