General conditions


BOOKING AND PAYMENT TERMS

 

Reservations are not confirmed and no contract with us exists until all amounts due have been received as cleared funds in our bank account. If you are paying by card, you must allow 4 working days to ensure funds are received by us by the due date.

 

We accept payment by Bank Transfer, debit or credit card (surcharges applicable are 1.5% for EU commercial cards and 3% for all non-EU cards). Cash or cheques are not accepted. Bank transfers from overseas to our bank account are charged at £10, to cover costs.

 

Late payments will be subject to the terms of The Late Payment of Commercial Debts Regulations 2013 (http://www.legislation.gov.uk/uksi/2013/395/introduction/made and https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt).

 

A late payment charge will be applied at £40 per invoice/late payment, plus interest at the rate of 8% above the Bank of England Base Rate.

 

  • For stays of less than 28 nights full payment is due 14 days prior to the start of the booking. 

 

  • For stays of 28 nights or more, unless otherwise agreed, a non-refundable deposit of 25% of the entire initial booking is required to reserve the dates. Payment for the first 28 nights is due 14 days prior to the start of the booking. Minimum 4-weekly invoices will then be issued for the balance of the subsequent period.  Full payment of these is due a minimum of 14 days prior to the start of the period to which it pertains.

 

If at any point throughout the duration of a booking, payment(s) fall beyond the due date, the booking/contract will be deemed cancelled from the start of the period to which the late payment pertains and we reserve the right to place the property back on general sale from that point without further notice being issued.

 

Where cancellation of a stay due to non-payment results in the loss of any applied long term discount, you are liable for the difference against the previously applied rate for the period occupied. We will invoice for the total which will become immediately due.

 

We accept payment by Bank Transfer, debit or credit card (surcharges applicable are 1.5% for EU commercial cards and 3% for all non-EU cards). Cash or cheques are not accepted. Bank transfers from overseas to our bank account are charged at £10, to cover costs.

 

VAT

 

Toothbrush Apartments trades under the VAT threshold and is not VAT registered.

 

CHECK IN & CHECK OUT TIMES

 

You will have access to the apartment (at a time to be agreed) from 3pm on the arrival day, and will vacate the apartment by 11am on the departure date. 

 

Complimentary meet and greet check ins are by prior appointment between 3.00pm and 8pm.

 

Late or early check ins are subject to availability and charge.

 

Late check outs are subject to availability and charge.

 

CONDITIONS OF LET

 

You acknowledge that this Agreement does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.

 

OCCUPANCY

 

The maximum number of occupants is as per the detailed property listing. If you arrive with or later attempt to add additional people you will have breached our agreement and your booking will be terminated with immediate effect with no refund due.

 

CANCELLATION / CURTAILMENT POLICY

 

If you need to cancel or curtail your booking we require this in writing (email is acceptable). Please ensure that you receive our acknowledgement of the cancellation. 

 

A curtailment of stay may result in a higher per night rate being applied, due to loss of a long term discount.

 

If the accommodation becomes unavailable on the booked dates due to events beyond our control we will take reasonable steps to find alternative accommodation up to and including the amount paid by you to us. If we are unable to do so, then all monies paid will be refunded. We will have no further liability to you or any other party.

 

TERMINATION OF HIRE

 

Any breach of the above conditions may, at our discretion, result in the immediate termination of your stay. Any refunds will be entirely at our discretion.

 

THE PROPERTIES

 

Prior to booking you will have had the opportunity to evaluate (and ask questions if necessary), the suitability of the property in terms of its location and facilities for any specific requirements you may have. Any perceived issues or shortcomings must be reported to us immediately, so we can respond appropriately.

 

ACCESS

 

In exceptional circumstances, we reserve the right to access our apartment at any point throughout your booking, should we deem it necessary.

 

SMOKING

 

Strictly no smoking in any of our apartments, common areas or buildings, and is only permitted in designated external areas. We reserve the right to charge the hirer for any consequential loss and additional cleaning charges for any apartment which cannot be immediately re-let. 

 

CHILDREN

 

No children under the age of 8 without prior agreement. All children qualify as an occupant. Please enquire prior to booking. 

 

PETS

 

Sorry no pets are allowed. Assistance dogs may be permitted in some apartments by prior arrangement, please enquire prior to booking.

 

SECURITY DEPOSIT / LIABILITY FOR DAMAGES AND LOSS

 

You may be required to pay a security deposit, with the final payment, prior to arrival. This deposit is intended to cover any incidental damages and any cleaning costs we deem to be exceptional. This will be returned, in full or in part as appropriate, by method of original payment within 5 working days after departure.

 

Notwithstanding the above, you are responsible for the full cost of any damages and/or lost property, including keys and car park fobs/permits, howsoever caused, by you or anyone you have allowed into the property, along with any resulting consequential loss to us.

 

INSURANCE

 

We recommend that you take out appropriate insurance to cover any costs you might incur if you have to cancel or curtail your booking, or cause some accidental damage, as we do not provide any insurance under the terms of this agreement.

 

PERSONAL PROPERTY / SECURITY

 

Our apartments are in safe residential areas, but your personal property is your own responsibility. Please do not leave valuables in the apartment. Vehicles are left at your own risk.

 

The hirer is responsible for ensuring that the apartment is securely locked when not occupied during the booking and at the end of the stay in accordance with departure instructions. 

 

AGREEMENT TO THESE TERMS

 

You acknowledge that payment of any amount due will be deemed as an acceptance of these terms.